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We provide a variety of payment methods and are continuously working on adding more. At the moment you can choose to use your credit card, bank transfer or simply deposit your cryptocurrencies.
If your payment was rejected by our system, it means that your transaction did not meet our security requirements. However, you can fix this issue by trying a different payment method or a different card. For most of our payment methods, we rely on our Payment Service Provider. In this case, you can contact the provider directly to resolve the issue, or you can try a different payment method. Tip: If you’re using your credit card, make sure that it is not expired and that all the information is entered correctly.
Sometimes it may take a longer time to process your payment. Please wait, if the processing fails, the payment will get rejected and you will be refunded. If nothing happens after you’ve waited for 30 minutes or more, please contact us.
We accept all MasterCard and Visa cards. We're constantly working on enlarging the choice of the cards on our page.
SEPA transfer can take up to 5 business days until your funds arrive on your P100 account. It can vary between different countries and different banks depending on their procedures. Sometimes it takes minutes and sometimes days. Once we receive your transfer you will see your funds right away.
Our clients are prompted to verify their accounts when necessary. This is to ensure secure transactions, protect our community and mitigate the risk or money laundering, fraud, and such. Simply put, it is a necessary step in order to make our services safe and pleasurable for our clients.
Yes, you have to be over 18 to use our services.
After filling in your account details, you will be prompted to go through our KYC process You will need your device with a camera and your ID. All you need to do next is follow the instructions on your screen! Tip: If you’re not wearing glasses, heavy makeup, or other face accessories in your ID photo, make sure to not wear them in the process either.
Don’t forget to check spam folder – also within messeges app on your smartphone. If the issue persists after few attempts do not hesitate to contact us.
Yes, to make a transfer, your account has to be verified using our KYC. The KYC (know your customer) verification is a mandatory process used to prevent fraud and verify the credibility of our customers. Although KYC is obligatory for us as a European company, we also think that it helps us protect our customers. It is necessary in order to make our services secure for everyone.
All the blockchain transactions are irreversible. Once the transfer is sent, there are no mechanisms allowing to make a revert. If the cryptocurrency has already been sent to the provided wallet address, making a revert is impossible.
Yes, you can switch to a 3-month or yearly plan. The new plan will take effect upon the conclusion of the previous one.
P100 membership is not mandatory. You will still have full access to P100 functionalities for free. However, without the membership, you will be required to pay the regular commission fees for buying, selling, swapping, and withdrawing cryptocurrencies.
Limits apply only to swaps, with a monthly cap of €5000. If you exceed this limit, fees will apply for swaps. Your limit will reset after one month.
No, you won't pay a service fee for withdrawing crypto to a Self Custody Wallet or an external wallet. However, please note that you will still need to cover the network fee.
No, the subscription fee will only be deducted from your fiat balance. Please ensure you have sufficient funds in your fiat balance before the automated renewal.
Unfortunately, no. Once you confirm your membership plan, it covers you from the moment you subscribe until the same date the following month. We understand circumstances change, but refunds for unused days are not applicable.
To cancel your membership, follow these steps: Access the subscription tab in your settings (located in the left corner). In the top left, you will find a "subscription" button. Click on the "subscription" button to open another page. On this page, you will see a "cancel" button. Click the "cancel" button to initiate the cancellation process. Once you've completed these steps, your membership will be cancelled, and you'll be able to view the remaining days on the screen.1.
With the introduction of the Membership subscription plan, we are removing the P100 Points functionality from the app. Every 300 of your P100 Points will be automatically converted to 1 free Membership day
P100 Membership is a subscription priced at €5 per month, €14 per 3 months or €50 annual. As a member, you will gain Premium User status, and your Membership subscription plan will cover crypto swap and withdrawal fees. This ensures you can purchase and move crypto at the optimal rate like an expert. Please note that third-party fees, such as network fees, are not included in the P100 membership.
The POT is a Crypto token that we use to reward you for the value that you add to the P100 ecosystem. Every time you transact, refer new users, buy, sell, or pay, you’re creating value, and we think it is fair to share that value with you.
The way it works is pretty simple. There’s a list of activities and thresholds that earn you POT. The exact amount of POT you will earn for each activity depends on the transaction amounts, frequency, as well as your account color. Users are divided into tiers that are marked by color. Once a week, we tally the POTs you earned to determine your color for the following week.
All users are divided into four colors. You start as Green and can progress to Blue, Red, or Black based on the number of POTs you earn in a given week. The number of POTs you earn depends on your color – the least with Green and the most with Black.
You earn POTs by depositing Euro or Crypto to your P100 account, using your debit card, transferring money out using SEPA, or bringing new users to P100. The POTs are continuously added to your account as you transact.
No, currently POT is not listed on any exchange, and it’s not possible to buy it or sell it in P100 either. That means, there is no risk for you in holding POT.
You can redeem your POTs for Euro by committing them to burn. Every month, we allocate a certain amount from our revenue to a Reward Pool that is distributed between POT holders who decided to "cash out" and redeem POT for cash.
Yes, when you share your referral link, when your friend completes the KYC and makes any transaction with a minimum value of 5€ you will get POTs. Later, depending on the amount of actions your friends will do you will get more POTs! Read our table of rewards (link) to see a detailed explanation of POTs rewards
Tap on the button “refer a friend” on your main screen. You will see 3 tabs: “My POT” - “Refer a friend” - “Redeem” Click on “Refer friend” At the bottom, you can find your link and share it right away with your friends to earn POTs.